Patient Access Specialist I

2 weeks ago


Albuquerque, New Mexico, United States Presbyterian Healthcare Services Full time
Position Overview

The Patient Access Account Specialist I plays a crucial role in ensuring a positive experience for patients and their families. This position requires the application of effective communication techniques and conflict resolution skills.

Key Responsibilities
  • Utilize CARES, AIDET, and EPE methodologies to enhance patient interactions.
  • Demonstrate the ability to manage conflicts efficiently, seeking supervisory assistance when necessary.
  • Consistently implement PROMISE and CARES behaviors in all patient engagements.
Qualifications

The ideal candidate will possess strong interpersonal skills and a commitment to delivering exceptional service in a healthcare environment.



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