IT Support Manager

4 days ago


Carson City, Nevada, United States Oracle Full time
Job Summary

Oracle is seeking an experienced IT Support Manager to lead our technical support team. As a key member of our support organization, you will be responsible for providing exceptional support to our customers and ensuring the highest level of service delivery.

Key Responsibilities
  • Lead a team of technical support associates, providing guidance and direction to ensure excellent customer service.
  • Develop and maintain IT policies and procedures to ensure compliance with regulatory requirements.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall support processes.
  • Provide regular reports to senior leadership on support team performance and identify areas for improvement.
  • Ensure timely and effective resolution of customer issues, escalating as necessary to ensure customer satisfaction.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • At least 6 years of experience in IT support, with at least 2 years in a management role.
  • Strong technical IT skills and experience managing/maintaining/supporting applications and end users in an enterprise environment.
  • Excellent leadership and communication skills, with the ability to work effectively with cross-functional teams.
  • Ability to work under pressure and prioritize tasks/projects in a fast-paced environment.
What We Offer
  • Competitive salary range: $80,500 - $199,500 per annum.
  • Eligibility for bonus and equity.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) Savings and Investment Plan with company match.
  • Paid time off, including flexible vacation and 11 paid holidays.
  • Paid sick leave and parental leave.


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