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Flexible Customer Support Specialist

2 months ago

Chino Valley Arizona, United States Suburban Propane Full time

Overview:

We are actively seeking a Customer Support Specialist to be instrumental in delivering outstanding customer service, enhancing customer loyalty, and attracting new clientele.

In this role, you will act as a primary contact for our clients by managing both incoming and outgoing sales and service-related communications while executing administrative tasks to ensure the utmost level of customer satisfaction, quality, efficiency, and precision in all your endeavors.


Key Responsibilities:

  • Manage incoming inquiries and adopt a proactive sales strategy with each customer interaction to identify further sales and service possibilities
  • Maintain comprehensive knowledge of Suburban Propane's offerings, customer account management, billing procedures, new customer onboarding, and various policies and protocols regarding product delivery and service
  • Exhibit a professional, confident, and enthusiastic demeanor to foster trusting relationships with all clients
  • Ensure high standards of customer account management by accurately setting up and maintaining account details and information
  • Oversee and coordinate Accounts Receivable, Collections, and Accounts Payable tasks and activities
  • Perform administrative duties, data entry, reporting, and reconciliation related to asset and inventory management and procurement
  • Collaborate with the Customer Service Center (CSC), regional, and corporate teams to guarantee exceptional customer service and achieve operational efficiencies
  • May assist with route forecasting and maintenance, as well as scheduling daily service tasks, installations, and repairs
Why Choose Suburban Propane? Suburban Propane is dedicated to supporting our employees by providing competitive compensation.

Qualifications:
Minimum of 3 years of experience in a customer service environment

Preferred: High School diploma or GED

Proficient computer skills, including Microsoft Office, data entry, and the ability to generate and analyze reports

Capability to manage multiple tasks and prioritize responsibilities in a collaborative setting

As part of our pre-employment hiring process, background checks and drug screenings will be conducted.

Suburban Propane Partners, L.P. (NYSE: SPH) is a nationwide marketer and distributor of a diverse range of products designed to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas, and electricity in deregulated markets.

As a leading entity in the propane industry with over 3,000 employees, Suburban Propane operates in 42 states, providing prompt and reliable service to over one million residential, commercial, industrial, and agricultural clients.

We are committed to fostering the growth and innovation of propane as a sustainable energy source and investing in the next generation of cleaner and lower carbon renewable energy solutions.

It is an exciting time to join our team as we expand our national presence and

make progress toward a sustainable, clean energy future.


At Suburban Propane, we recognize that our strength lies in our diverse and inclusive workforce, which makes a positive impact in the communities we serve across the nation every day.

All applicants for employment will be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.