Sales and Customer Support Specialist
2 days ago
We are seeking a highly skilled Sales and Customer Support Specialist to join our Sales and Services Team. As a key member of our team, you will be responsible for assisting site account managers in delivering current and new sales opportunities, providing timely and accurate information to customers, and utilizing solid customer and sales support practices.
Key Responsibilities- Lead planning and coordination meetings with FCX site planners, buyers, and Metso Freeport Team Leader to ensure seamless execution of sales opportunities.
- Provide continuous improvement by identifying lessons learned, opportunities for growth, and valuable feedback to stakeholders.
- Engage with customers through meetings and site visits to build strong relationships and understand their needs.
- Take on special projects based on business needs, showcasing your versatility and problem-solving skills.
- Collaborate with the customer service team to support warranty process RCA and resolution.
- Maintain accurate information in Installed Base for timely updates.
- Provide technical and cost input for sales cases and proposals.
- Adhere to Metso Safety standards and complete necessary training for customer site visits.
- 3+ years of experience in customer relationship management.
- Working knowledge of SAP and CRM systems is desirable.
- Excellent verbal and written communication skills.
- Enhanced client management and business literacy skills.
- Positive interpersonal and negotiation skills.
- Ability to control multiple conflicting priorities in a complex environment.
- Global perspective and understanding of domestic and international matters.
- Flexibility and proactivity in interacting with customers and anticipating their needs.
Metso is a frontrunner in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki.
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