Team Leader in Shop Operations
2 weeks ago
Role Overview
The Team Leader in Shop Operations plays a crucial role in ensuring that every customer enjoys not just our delicious doughnuts, but also a memorable experience in our shops. You will motivate and guide team members, helping them to reach their full potential. This position also serves as a stepping stone to develop essential business skills for future advancement to a General Manager role.
Physical Demands
This position requires an active approach, involving tasks such as lifting and carrying boxes, decorating and packaging doughnuts, maintaining cleanliness, and engaging with customers and fellow team members. You may occasionally lift weights up to 75 pounds, and a valid driver's license is necessary.
Qualifications
We seek individuals who are passionate about spreading joy to others. A high school diploma or equivalent is required, along with experience in sales, customer service, and team management. Strong communication skills and a friendly demeanor are essential. Additional college education is preferred.
Customer Engagement
As a Team Leader, you will set an example for team members and create an atmosphere that promotes outstanding customer service. You will be equipped to handle challenging situations with customers and maintain a professional demeanor. Ensuring that all products meet the highest standards is paramount, as is maintaining shop organization and effective communication with support teams.
Sales Leadership
Collaborating closely with the General Manager, you will contribute to achieving business objectives and profitability. Your role will include leading sales initiatives, which may encompass promotional events, retail sales, and effective selling techniques.
Production Management
You will identify opportunities to enhance efficiency in daily doughnut production and understand quality control processes. Coordinating production schedules to ensure customer satisfaction is key, as is familiarizing yourself with equipment to address any maintenance needs.
Health and Safety Standards
Maintaining a clean and safe environment is a top priority. This includes ensuring cleanliness in all areas of the shop, from floors to overall hygiene.
Team Development
Assisting the General Manager in recruiting, hiring, and training new team members is part of your responsibilities. You will supervise shifts and demonstrate effective leadership skills.
Financial Oversight
Support the General Manager in managing budgets related to income and expenses, as well as reporting on sales and other critical metrics.
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