IT Infrastructure Support Specialist

5 days ago


Oak Creek, Wisconsin, United States Master Lock Full time
Job Title: IT Infrastructure Support Specialist

Join the Master Lock team as an IT Infrastructure Support Specialist and play a key role in providing technical support to our employees. As a member of our Global Infrastructure team, you will assist in providing first-level technical support for various hardware, software, and operational issues.

Responsibilities:
  • Assist with help desk operations by providing hardware and software problem identification and resolution.
  • Maintain customer service by providing first-level hardware and software support as instructed by Infrastructure members.
  • Ensure efficient and accurate handling of user issues by utilizing internal tracking systems.
  • Contribute to project work assigned to the Infrastructure team by completing tasks with accuracy and timeliness.
  • Assist with the deployment of new laptops and workstations, as well as device upgrades.
  • Troubleshoot networking issues with team members.
  • Provide technical support to users, including network connectivity, VPN, and remote desktop.
  • Create, modify, and remove Active Directory & Office 365 accounts.
  • Aid in creating system documentation and inventory information.
Requirements:
  • Pursuing a bachelor's degree in computer science, management information systems, or related field with a GPA of 3.0 or higher.
  • Ability to commute to the Oak Creek & Milwaukee facilities and year-round availability (up to 40 hours/week in summer).
  • Strong organizational skills with attention to detail.
  • High energy, confident, and effective communicator in both written and verbal communications.
  • Strong knowledge of Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
  • Strong knowledge of Microsoft Windows 7 and Windows 10 operating systems.
  • Experience building computers, installing operating systems, and working with desktop operating systems a plus.
  • Must be a highly motivated individual that proactively seeks solutions independently and has a strong focus on customer service.
Additional Information:

Fortune Brands Outdoors & Security is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. We prohibit harassment of applicants or employees based on any protected category.

Candidates for positions with Fortune Brands Outdoors & Security must be able to present proof of identity and work eligibility post-hire. Immigration visa sponsorship is not available for this position.



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