Customer Service and Operations Coordinator

3 weeks ago


Omaha, Nebraska, United States FOUR POINTS FEDERAL CREDIT UNION Full time

Four Points Federal Credit Union is seeking a reliable and detail-focused Support Operations Specialist to join our Member & Support Services Department. As a key team member, you will be responsible for delivering exceptional support services to our internal departments and members, while maintaining a high level of accuracy and attention to detail.

The estimated salary for this position is $55,000 - $70,000 per year, based on experience and location. If you have a strong background in collections and are able to work effectively in a fast-paced environment, we encourage you to apply.

**Job Description:**

  • Provide support services to internal departments and members.
  • Assist the Lead Support Operations Specialist in reviewing delinquent accounts and executing collection calls/correspondence.

**Key Responsibilities:

  • Research and respond to workflow, mail, phone, and email requests.
  • Maintain accurate records and documentation.
  • Ensure compliance with all relevant laws, regulations and Credit Union policies and procedures.

**Required Qualifications:

  • Two years of college level courses or previous work experience.
  • Previous experience in bank or credit union environment preferred.
  • Exceptional organizational and analytical skills.


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