Customer Service Representative
3 days ago
House of Mufflers & Brakes Total Car Care
We are a locally owned and operated automotive repair business that has been serving the Omaha Metro area for over 50 years. Our mission is to provide exceptional customer service and maintain long-term relationships with our valued clients.
Salary: $45,000 - $60,000 per year, depending on experience
About the Role
We are seeking a highly skilled Technical Service Advisor to join our team. As a liaison between customers and service technicians, you will play a crucial role in ensuring exceptional customer service and maintaining long-term relationships with our valued clients.
Key Responsibilities
- Greet customers and direct them to available mechanics
- Consult with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Use your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
- Answer questions about service outcomes and schedule appointments, vehicle drop-off, and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings, and the advantages of fixing versus selling their car
- Call customers to advise them about service changes or car pick-up times
- Maintain positive customer relationships to ensure repeat business
- Ensure all details on services rendered and costs are communicated to customers and process their payments
- Liaise with service technicians about parts ordering and ensure parts are available when needed
Requirements
- Experience in the automotive field is essential
- ASE Certification is a plus
- Strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
- Excellent customer service, interpersonal, and communication skills
- Strong organizational, decision-making, and problem-solving skills
- Ability to communicate effectively with mechanics, customers, and management
Benefits
- Competitive pay
- Health insurance
- Retirement benefits
- Paid vacations and holidays
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