Customer Service Representative

3 days ago


Omaha, Nebraska, United States House of Mufflers and Brakes Full time

House of Mufflers & Brakes Total Car Care

We are a locally owned and operated automotive repair business that has been serving the Omaha Metro area for over 50 years. Our mission is to provide exceptional customer service and maintain long-term relationships with our valued clients.

Salary: $45,000 - $60,000 per year, depending on experience

About the Role

We are seeking a highly skilled Technical Service Advisor to join our team. As a liaison between customers and service technicians, you will play a crucial role in ensuring exceptional customer service and maintaining long-term relationships with our valued clients.

Key Responsibilities

  • Greet customers and direct them to available mechanics
  • Consult with mechanics regarding necessary repairs and possible alternatives to expensive repairs
  • Use your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
  • Answer questions about service outcomes and schedule appointments, vehicle drop-off, and vehicle pick-up
  • Provide customers with information and advice on warranty protections, potential cost savings, and the advantages of fixing versus selling their car
  • Call customers to advise them about service changes or car pick-up times
  • Maintain positive customer relationships to ensure repeat business
  • Ensure all details on services rendered and costs are communicated to customers and process their payments
  • Liaise with service technicians about parts ordering and ensure parts are available when needed

Requirements

  • Experience in the automotive field is essential
  • ASE Certification is a plus
  • Strong understanding of automotive technology and the automotive industry
  • Proficiency with industry-specific software
  • Excellent customer service, interpersonal, and communication skills
  • Strong organizational, decision-making, and problem-solving skills
  • Ability to communicate effectively with mechanics, customers, and management

Benefits

  • Competitive pay
  • Health insurance
  • Retirement benefits
  • Paid vacations and holidays


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