Patient Access Representative

5 days ago


Akron, Ohio, United States Cleveland Clinic Full time
Be a Part of a World-Class Healthcare Team

Cleveland Clinic Akron General is seeking a skilled Patient Access Representative to join our team. As a Patient Access Representative, you will be the first point of contact for many of our patients, providing exceptional experiences and making a positive impact in the community.

Key Responsibilities:
  • Register, schedule, and pre-register patients for inpatient, emergency, and outpatient tests and procedures.
  • Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, and maintain security of patient information.
  • Schedule services and provide accurate date and time information, room availability, physician availability, and typical time needed to complete procedures.
  • Utilize the screening tool for self-pay patients to determine any possible payer source.
  • Refer patients to financial counselors and advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).
  • Obtain, scan, and index physician orders.
  • Cross-train to staff all patient access areas.
Requirements:
  • High school diploma or GED.
  • One year of customer service work experience or higher education and training.
  • Proficiency in data entry.
  • Knowledge of medical terminology.
  • Excellent customer service skills.

Cleveland Clinic Akron General offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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