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Patient Access Liaison
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Patient Access Liaison/Call Center Representative. This role is responsible for providing exceptional customer service to patients and families, ensuring a positive experience throughout their interaction with Summa Health System.
Key Responsibilities- Assist callers and patients with way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, and initial screening of patient symptoms.
- Provide high-level customer service to present a positive impression of Summa Health System.
- Work collaboratively with the clinical team to ensure seamless patient flow and efficient use of resources.
- High school diploma or equivalent required; post-high school coursework in healthcare, accounting, business, or public relations preferred.
- One year of customer service or general office support experience in any industry; contact or call center experience a plus.
- Ability to effectively interact with diverse patient populations, demonstrating empathy and understanding of their needs.
- Strong communication, organizational, and interpersonal skills, with the ability to work well within a team environment.
- Ability to work in a fast-paced, stressful environment, with a high level of accuracy and attention to detail.
Summa Health System offers a competitive salary range of $17.26-$20.71 per hour, with opportunities for growth and development in a dynamic and supportive environment.
