Customer Service Representative
1 week ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Palm Medical Centers. As a key member of our staff, you will be responsible for delivering exceptional patient service and ensuring a positive experience for our patients and visitors.
Key Responsibilities- Deliver Excellent Patient Service: Provide top-notch customer service to patients, families, and visitors, responding to their needs and concerns in a timely and professional manner.
- Manage Patient Flow: Coordinate patient scheduling, check-in, and check-out processes, ensuring a smooth and efficient experience for all patients.
- Communicate Effectively: Develop and maintain effective communication with patients, families, and healthcare teams, ensuring accurate and timely exchange of information.
- Maintain Confidentiality: Handle sensitive patient information with discretion and confidentiality, adhering to HIPAA guidelines and regulations.
- Perform Administrative Tasks: Assist with various administrative duties, including data entry, filing, and other tasks as assigned.
- Exceptional Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact effectively with patients, families, and healthcare teams.
- Customer Service Experience: Demonstrate a strong background in customer service, with a proven track record of delivering exceptional patient care.
- Technical Skills: Proficient in using computer systems, software, and other technology to manage patient information and perform administrative tasks.
- Teamwork and Adaptability: Possess a strong ability to work collaboratively as part of a team, adapting to changing situations and priorities as needed.
- Competitive Salary: Starting at $15.00 per hour (negotiable based on experience)
- Comprehensive Benefits Package: Includes 401(k), dental insurance, disability insurance, employee assistance program, flexible spending account, health insurance, life insurance, paid time off, and vision insurance.
Palm Medical Centers is a dynamic and growing healthcare organization, committed to delivering high-quality patient care and exceptional customer service. Our team is dedicated to creating a positive and supportive work environment, where employees can grow and thrive in their careers.
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