Service Manager

3 weeks ago


Worcester, Massachusetts, United States Goodyear Full time
Job Summary:

As a Service Manager at Goodyear, you will be responsible for managing the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests. You will also be responsible for helping drive and reach sales goals through guest interactions including tire and service sales, building guest relationships and ensuring guest satisfaction by being the liaison between technicians and guests, and contributing to the training and development of service department associates. Additionally, you will be responsible for articulating all warranties, promotions, and advertisements, utilizing tools provided to make recommendations to guests based on manufacturing guidelines, and maintaining a clean and safe work and guest area.

Responsibilities:

- Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests
- Help drive and reach sales goals through guest interactions including tire and service sales
- Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
- Responsible for contributing to the training and development of service department associates
- Articulate all warranties, promotions, and advertisements
- Utilize tools provided to make recommendations to guests based on manufacturing guidelines
- Maintain a clean and safe work and guest area

Requirements:

- Minimum 1 year of previous Automotive Service management experience
- Valid driver's license
- Must be at least 18 years of age
- No relocation is being offered for this position
- Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:

- Previous automotive service sales experience
- Previous automotive service experience

Work Environment:

Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays. Commitment to following established safety policies and procedures is required.

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