IT Support Specialist

1 week ago


Gainesville, Florida, United States Technogroup Inc Full time
Job Title: IT Level 1 Tech

At Technogroup Inc, we are seeking a highly skilled and motivated IT Level 1 Tech to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Respond to client requests for technical assistance via phone, email, or chat
  • Troubleshoot computer, VoIP, and basic network problems
  • Research solutions using available information resources
  • Advise users on best practices and provide training as needed
  • Follow internal documentation and standard operating procedures
  • Stay current with system information changes and updates
  • Setup new workstations, laptops, and mobile devices
  • Provide basic Active Directory user administration
  • Participate in an on-call rotation and identify situations requiring urgent attention
  • Escalate issues to management as needed
  • Liaise with 3rd party vendors to support clients
  • Adapt quickly to changing responsibilities and take ownership of other projects as assigned
Requirements:
  • 1+ years' experience providing outstanding customer technical support
  • CompTIA A+, CompTIA Net+, or Cisco CCNA certification preferred
  • Working knowledge of Windows 10 OS and up / Windows Server 2012 OS and up
  • Working knowledge of Microsoft O365 products
  • Understanding of basic network concepts
  • Interpersonal skills: telephony, communication, active listening, and customer care
  • Ability to adapt to changes quickly and think outside the box
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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