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Client Relations Specialist

2 months ago

Birmingham, Alabama, United States S&A Group Full time
Position Overview

We are in search of committed individuals with a solid foundation in customer relations who are enthusiastic about delivering exceptional assistance to both potential and current clients.

As a Customer Support Consultant, your primary responsibilities will include evaluating the advantages of our offerings for prospective clients and recommending appropriate plan enhancements. You will also provide exemplary service to our existing clients by addressing billing inquiries, updating benefit packages, and suggesting improvements. The ideal candidate will possess prior experience in customer service or sales and demonstrate outstanding communication abilities.

Key Responsibilities:

  • Conduct proactive outreach to customers and clients.
  • Evaluate customer and client requirements to propose customized solutions.
  • Deliver exceptional customer service and cultivate robust relationships.
  • Effectively manage and maintain customer accounts.
  • Address incoming inquiries regarding products, services, general information, and complaints.
  • Follow up diligently on customer interactions to ensure satisfaction.
  • Resolve customer complaints with precision and care to achieve total satisfaction.
  • Keep customer accounts current with the latest information as necessary.
  • Regularly collaborate with team leaders to remain informed about new services and products.

Qualifications:

  • A minimum of one year of experience in customer service; sales experience is advantageous.
  • Valid identification is required.
  • Strong active listening, interpersonal, and communication skills.
  • High school diploma, G.E.D., or equivalent is necessary.
  • Previous experience in a customer-facing role is preferred.

About S&A Group

At S&A Group, your success is our focus. We have a proven framework that provides the training, resources, support, and leadership necessary to help you grow both professionally and personally, enabling you to achieve the life you aspire to.

Why Choose S&A Group?

We prioritize hiring top talent, working efficiently, enjoying our work, and placing our team first. Our commitment is to create better opportunities for our clients, team members, and the community. We nurture a family-like atmosphere and seek individuals who share our passion.