Customer Service Representative
4 weeks ago
As a Front Desk Sales Associate at Massage Envy, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a seamless experience. Your primary responsibility will be to drive membership sales and member retention by educating clients about the benefits of our Wellness Program. You will also be responsible for booking clients for future services, encouraging home-care retail purchases, and maintaining a clean and presentable front desk area.
Key Responsibilities:
- Provide outstanding customer service by multi-tasking between answering phones, setting appointments, greeting clients, and checking guests in and out.
- Educate clients about the benefits of our Wellness Program and drive membership sales and member retention.
- Book clients for future services and encourage home-care retail purchases based on service provider recommendations.
- Maintain a clean and presentable front desk area and protect our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
- Uphold the Massage Envy core values of Optimism, Gratitude, Excellence, Consistency, and Empathy.
Requirements:
- Self-motivated with the ability to think critically and set priorities.
- Great teammate who can work well with others in a fun and fast-paced environment.
- Smart and savvy with basic math and computer skills, confidence in handling cash.
About Us:
Massage Envy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We believe that our differences make us better and are excited to hear from anyone with the skills, experience, and passion for doing a great job. If you're ready to put your amazing skills and know-how to work to help people feel their best, we can't wait to meet you.
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