Retail Operations Manager

3 weeks ago


Washington, Washington, D.C., United States The UPS Store MCO Full time

The Center Operations Director at The UPS Store MCO is responsible for overseeing the day-to-day activities of the retail location. This includes opening and closing the center, managing productivity, and ensuring the team delivers exceptional customer service. The ideal candidate will have a post-high school education, two years of retail store operations experience, and strong supervisory and leadership skills.

Key Responsibilities:

  • Manage personnel, including recruiting, training, and coaching associates
  • Schedule work assignments and facilitate weekly or monthly staff meetings
  • Monitor and evaluate customer service delivery and customer satisfaction
  • Develop and implement the store marketing program
  • Manage center financials and prepare reports
  • Manage inventory and oversee center maintenance
  • Perform other duties as assigned

Qualifications:

  • Advanced education degree or coursework desired
  • Previous store management experience required, including personnel and financial management experience
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills and leadership abilities


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