Guest Experience Specialist

3 weeks ago


Des Plaines, Illinois, United States The Rose Hotel by Hilton Full time
Job Summary: Guest Experience Specialist

The Chicago Marriott Naperville is seeking a talented and dedicated Guest Experience Specialist to provide exceptional service to our guests. The ideal candidate will have previous experience in a customer-facing role and possess strong communication and problem-solving skills.

Key Responsibilities:
  • Provide exceptional guest service, including check-in, check-out, and guest services.
  • Address guest complaints and concerns in a timely and professional manner.
  • Communicate with other departments to ensure seamless guest experiences.
  • Maintain accurate records and reports.

Requirements:
  • High School Diploma or equivalent required.
  • Previous customer service experience preferred.
  • Strong communication and problem-solving skills.

Estimated Salary: $48,000 - $58,000 per year based on experience.

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