Air Logistics Senior Manager

2 days ago

Minneapolis, Minnesota, United States Worldwide Flight Services (WFS) Full time
About WFS

Worldwide Flight Services (WFS) is a leading provider of air freight logistics and ground handling services. As a member of the SATS Group, we have a global footprint of over 210 cargo and ground handling stations in 24 countries, employing over 46,000 people and serving more than 270 customers.

Our company has 40 years of experience in aviation-related handling services, maintaining industry-leading safety and security standards while providing a wide range of services.

Job Summary

The Air Logistics Senior Manager Express Operations will oversee the management of warehouse operations and airport ramp operations, collaborating with internal and external executive-level contract partners to ensure efficient handling of Express packages. This is a cross-dock operation, where our role is to facilitate daily throughput of packages from aircraft to warehouse to trucks with minimal storage.

The Air Logistics Senior Manager leads the team in following structured processes and guidelines, prioritizing the safety of all team members. This is a hands-on role, moving packages throughout the facility and working with the team to ensure customer satisfaction, safety, security, and quality exceed standards for their assigned shift.

Responsibilities
  1. Plan, organize, lead, and control staff to promote a workplace culture of teamwork, self-motivation, and pride within a diversified and multi-cultural work environment.
  2. Develop next-level leaders and managers in both leadership and management skills.
  3. Supervise staff to meet business needs and facilitate successful outcomes by following carrier's Service Level Agreement performance standards.
  4. Ensure operational leadership is monitoring and instructing Airport Ramp Agents and Warehouse Agents to follow safety rules and safety standards that are in place.
  5. Participate in recruiting activities, interviewing candidates, and making hiring decisions.
  6. Assist in employee relations and/or conflict resolution, prepare performance appraisals, provide input for counseling and terminations.
  7. Demonstrate diligence required to maintain security under local Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA) regulations.
  8. Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis.
  9. Must complete injury reports and damage reports as required.
  10. Authorize/ensure post-accident and post-injury testing is done as required.
  11. Assist customer representatives in providing information and data for various compliance reports and audits.
  12. Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government-required meetings.
Requirements
  • Bachelor's degree (B.A.) from a four-year college or university; or two to five years related experience and/or training; or equivalent combination of education and experience.
  • Airline/Logistics/Transportation experience preferred.
  • 5 years of leadership and management experience required.
  • Must possess leadership skills with the ability to train and develop personnel.
  • Must be able to continually respond to and prioritize within a fluid work environment.
  • Must have ability to work across the 24/7 schedule based on the needs of the business.
Preferred Skills
  • English proficiency (e.g., reading, writing, speaking, listening).
  • Mental abilities (e.g., visual observation and identification, mental rotation).
  • Interpersonal skills (e.g., customer service, dependability).
  • Computer literate with proficient use of software and/or computer programs (MS Office, SAP).
  • Knowledge of advanced arithmetic and mathematics.
  • Knowledge of airline codes, prefixes, common air freight abbreviations.
  • Comprehension of airway bill.
  • Attention to detail.
  • Ability to prepare written documents, communications, and counseling notices.
  • Ability to follow instructions from the General Manager and customer(s).
  • Ability to act in a managerial position and give direction to Supervisors.
Perks & Benefits
  • Want your pay in advance? All team members can access up to 50% of earned wages when you need them through the Daily Pay app.
  • Are you a top performer who thrives on recognition? On-the-spot awards offered through the Awardco Platform, including gift cards and more.
  • Need quality medical care? Multiple options for both full and part-time employees.
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More.
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees.
  • Want to invest in your future? 401k program offered with company match.
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available.

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