Guest Service Ambassador

2 weeks ago


Marina, California, United States Sanctuary Beach Resort Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at the Sanctuary Beach Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
  • Register and assign guests to hotel rooms, ensuring accuracy and efficiency in the process.
  • Process payments, handle guest complaints, and resolve issues in a fair and courteous manner.
  • Assist with luggage handling, bell services, and other tasks as needed to ensure a seamless guest experience.
  • Work collaboratively with other departments to ensure seamless communication and service delivery.
Requirements
  • High school diploma or equivalent required; previous customer service experience preferred.
  • Knowledge of PMS systems and ability to learn new technology quickly.
  • Ability to work in a fast-paced environment, standing for extended periods, and lifting up to 25 pounds.
About Us

The Sanctuary Beach Resort is a unique oceanfront resort located in Marina, California. We offer a rare blend of natural beauty, luxury amenities, and exceptional service. Our team is dedicated to providing an unforgettable experience for our guests, and we are seeking like-minded individuals to join our team.



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