Senior Revenue Cycle Coordinator

4 days ago


Plano, Texas, United States FinThrive Full time
About the Opportunity

We are seeking a highly skilled Senior Revenue Cycle Coordinator to join our team at FinThrive. As a Senior Revenue Cycle Coordinator, you will be responsible for overseeing the daily activities of a team of AR Follow-Up Representatives. Your primary goal is to identify and validate revenue opportunities associated with insurance eligibility and coverage plans. You will be responsible for selecting talent, onboarding, training, and growing associates to the next level. This role also involves quality assurance, productivity metrics, and performance management of your team. In this position, you will develop operational expertise and possess the ability to navigate multiple patient accounting applications.

Responsibilities and Requirements
  • Maintain an adequately trained staff to handle current production goals within the department
  • Monitor and ensure that the daily production goals and quality of work are being achieved by the staff
  • Perform daily and weekly QA audits to ensure accounts are worked in accordance with client work standards and project objectives (e.g., No Activity, Aging, Cash Recovery)
  • Perform workflow management of the team as well as making recommendations on enhancements to processes
  • Partner with the talent acquisition team to interview and select candidates, assist in successfully onboarding a team of Revenue Cycle Representatives
  • Create and deliver appropriate onboarding, training, and development to all current and future associates
  • Provide coaching and development daily through informal observation and formal monitoring. This includes monitoring telephone calls, voice, and emails and conducting side-by-sides. Complete and maintain required documentation regarding performance and training/development needs. Review documentation with staff members
  • Work collaboratively with leadership and other team members to confirm, challenge, or provide trending and solutions
  • Serve as liaison between internal team and client staff, when needed, to resolve accounts
  • Create client reports and invoices
  • Review output of team and determines appropriate assignment of KPI targets
  • Meet with each member of the team regularly to provide coaching and continuous feedback
  • Proactively address training and skill gaps by creation of and delivery of training
  • Understand cross-functional teams and looks for opportunities to enhance and integrate processes
  • Integrate experience into team process and performance

$120,000 - $145,000 per year depending on experience and qualifications. FinThrive offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) matching, paid time off, and more.



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