Healthcare Revenue Cycle Solutions Consultant

6 days ago

Plano, Texas, United States FinThrive Full time
About the Role

As a Healthcare Revenue Cycle Solutions Consultant, you will be responsible for delivering exceptional customer onboarding outcomes and supporting optimized adoption of our solutions. You will advise and guide customers to ensure successful launch of our products, widespread adoption, and maximization of value through the customer onboarding journey.

Key Responsibilities:
  • Partner with sales to qualify opportunities, demonstrate value with renewals, inform new customer engagement strategies, and provide sales support for large customer engagements and transformational endeavors.
  • Aquire and act strategically on knowledge of customer business objectives, goals, change management needs, and best-practices to deliver appropriate customer-focused product solutions.
  • Facilitate smooth transitions from Sales to Implementation and from Implementation to Client Support.
  • Understand and document existing workflows, think strategically on process improvements, and communicate optimized workflow opportunities to both internal and customer stakeholders.
  • Monitor customer performance, prepare, analyze, and present data to inform stakeholders on financial, productivity, and customer satisfaction opportunities.
  • Prepare materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos.
  • Identify and escalate risks to project success or customer perception with proposed solutions and suggested recommendations.
  • Develop and maintain effective customer relationships.
  • Work with revenue cycle departments, including but not limited to Patient Access, HIM, Billing, Collections, and various other health system revenue cycle departments, to improve operational efficiency, documentation, system workflows, and cash flow.
  • Conduct customer interviews, 'chair-side' observations, and meetings to understand current state billing/EHR systems, operational processes, and workflows.
  • Clearly document current processes, recommended process changes, and final redesigned state for internal and external stakeholders.
  • Create policy and procedure updates and assist with customer adoption of redesigned processes.
  • Establish metrics to measure cost and FTEs required for existing processes and create ROI models for redesigned processes.
  • Create ROI documentation showing realized benefit results after adoption of new processes.
Requirements
  • 4+ years of relevant experience in external consulting or healthcare industry role, with experience leading teams in organizational change management and/or consulting.
  • Expert level of understanding of Healthcare Revenue Cycle functions and best practices in hospitals and physician groups.
  • Expertise in RCM software implementation and consulting practices, or equivalent project management experience.
  • Analytical and problem-solving skills.
  • Experience with direct customer-facing engagements with proven ability to communicate effectively at all levels up to senior management, with technical and non-technical audiences.
  • Ability to work in a fast-paced environment and change priorities quickly.
  • Professional competence in the Microsoft Office Suite.
  • Ability to work collaboratively in a team environment.
  • Travel required: Up to 25%.
About FinThrive

FinThrive is advancing the healthcare economy. For more information on FinThrive's vision for healthcare revenue management, please visit https://finthrive.com/why-finthrive.

We are an award-winning company with a culture of customer-centricity and reliability. We pride ourselves on being agile and committed to making FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.

Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings, please visit https://finthrive.com/careers-benefits.

Salary

The estimated annual salary for this position is $120,000 - $180,000, depending on location and experience.

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