Duty Manager

4 days ago


San Francisco, California, United States SFO Full time
About the Role

The Duty Manager is a critical position at SFO, responsible for ensuring the smooth operation of the international terminal and ramp areas. As a key member of the SFOTEC team, you will be responsible for representing the company and the Managing Director's Office during assigned shifts.

Key Responsibilities
  • Emergency Response and Mitigation: Respond to and assist in mitigating emergencies as necessary, ensuring the safety of passengers, staff, and aircraft.
  • Quality Control and Assurance: Maintain quality control standards for performance, reliability, serviceability, and safety for the international terminal and ramp operations.
  • Communication and Coordination: Attend key airport stakeholder meetings on behalf of SFOTEC and/or the Managing Director as required, and complete daily on-duty shift reports for submittal to SFOTEC Senior Management, Airlines, and Airport Community.
  • Ramp Operations and Safety: Oversee and monitor all SFOTEC-managed systems and equipment, including check-in counters, baggage handling, make-up and claim units, checkpoints, passenger loading bridges, gate management, FIDs, and dynamic signs.
  • Terminal Operations and Management: Coordinate with Airlines, Airport, TSA, CBP, vendors, and contractors as required to ensure each airline receives an optimal level of services, and monitor passenger flows at check-in aisles, security checkpoints, FIS, and other key locations.
Requirements
  • Experience: 5 years of experience in airline or airport operations, with a strong understanding of terminal and ramp operations.
  • License/Certification: Valid driver's license.
  • Availability: Ability to work a 10-hour shift, including weekends, and be available for on-call duties as required.


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