Field Support Specialist

13 hours ago


Richmond, Virginia, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled Field Support Specialist to provide technical support and service programs to customers and field personnel on-site at customers or remotely.

The ideal candidate will have a strong understanding of hardware, software, software applications, and networking, as well as excellent problem-solving skills and the ability to work independently within defined policies and procedures.

Key Responsibilities
  • Provide technical support and service programs to customers and field personnel on-site at customers or remotely
  • Coordinate resources, problem resolution, problem escalation, and the use of system level diagnostics
  • Understand service processes and options linked with customer specifications
  • Identify and solve a wide range of problems

Requirements

  • 2 years relevant experience and BA/BS degree preferred
  • Ability to work independently within defined policies and procedures
  • Excellent problem-solving skills

Benefits

  • Comprehensive benefits package including medical, dental, and vision insurance
  • Short term disability and long term disability
  • Life insurance and AD&D
  • Supplemental life insurance (Employee/Spouse/Child)
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match

Oracle Culture

Oracle is committed to expanding its inclusive workforce and promoting diverse insights and perspectives. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.



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