Field Support Specialist
13 hours ago
Oracle is seeking a highly skilled Field Support Specialist to provide technical support and service programs to customers and field personnel on-site at customers or remotely.
The ideal candidate will have a strong understanding of hardware, software, software applications, and networking, as well as excellent problem-solving skills and the ability to work independently within defined policies and procedures.
Key Responsibilities- Provide technical support and service programs to customers and field personnel on-site at customers or remotely
- Coordinate resources, problem resolution, problem escalation, and the use of system level diagnostics
- Understand service processes and options linked with customer specifications
- Identify and solve a wide range of problems
Requirements
- 2 years relevant experience and BA/BS degree preferred
- Ability to work independently within defined policies and procedures
- Excellent problem-solving skills
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
Oracle Culture
Oracle is committed to expanding its inclusive workforce and promoting diverse insights and perspectives. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.
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