Field Support Specialist 2

1 week ago


Richmond, Virginia, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled Field Support Specialist 2 to provide technical support and service programs to customers and field personnel on-site at customers or remotely. The ideal candidate will have a strong background in hardware and software support, excellent communication skills, and the ability to work independently within defined policies and procedures.

Key Responsibilities:
  • Provide technical support and service programs to customers and field personnel on-site at customers or remotely.
  • Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
  • Communicate effectively with customers and internal stakeholders to ensure issues are resolved to their satisfaction.
  • Work independently within defined policies and procedures to complete tasks and meet deadlines.
  • Collaborate with other teams to ensure seamless delivery of technical support and service programs.
Requirements:
  • 2 years of relevant experience in hardware and software support.
  • Strong background in technical support and service programs.
  • Excellent communication and interpersonal skills.
  • Ability to work independently within defined policies and procedures.
  • Strong problem-solving and analytical skills.
What We Offer:
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) Savings and Investment Plan with company match.
  • Paid time off, including vacation and sick leave.
  • 11 paid holidays.
  • Opportunities for professional growth and development.


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