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Regional Support Specialist

2 months ago

Wayzata, Minnesota, United States Anywhere Real Estate Full time
About the Role

We are seeking a highly skilled Regional Support Specialist to join our team at Anywhere Real Estate. As a key member of our operations team, you will play a critical role in driving the success of our business by providing exceptional support to our branch offices, leaders, and agents.

Key Responsibilities
  • Office Organization
    • Collaborate with our facilities and IT partners to ensure all office equipment and supplies are in working order.
    • Ensure necessary office supplies are stocked and organized, and mail is distributed efficiently.
    • Greet and direct agents and customers as needed.
  • Agent Support
    • Provide white-glove service to agents and clients visiting our offices, promoting our available support teams.
    • Support agents with technology, process, or operationally related questions.
    • Promote a friendly, inclusive office culture that reinforces our agent value proposition.
    • Work with our Agent Onboarding Team as needed to support the agent onboarding process.
  • Transaction Support
    • Ensure agents' transactions are efficiently and accurately processed, with timely commission payments and minimal adjustments.
    • Scan physical checks as needed.
    • Act as a point of contact for following up on missing documentation or transactional issues.
    • Enter and update data in our MLS and Transaction Manager systems.
    • Ensure compliance with regulations and timely commission payments.
    • Review and resolve issues in our Trident and Transaction Manager systems.
  • Branch Leader Support
    • Support our Branch Managers with maintaining office promotional items, sales meetings, new agent orientations, and office culture.
Requirements
  • 1+ years of customer service experience, preferably in a real estate office setting.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office and ability to navigate computer software.
  • Ability to communicate effectively with diverse audiences, including agents, branch managers, and operational support teams.
  • Customer-focused, delivery-oriented, and able to multitask.
  • Willingness to be flexible and adjust priorities as needed.
About Us

Anywhere Real Estate is one of the nation's largest owners and operators of residential real estate brokerages, with offices in over 50 of the 100 largest metropolitan areas in the United States. Our approximately 675 owned and operated brokerage offices and approximately 56,000 independent sales agents come from our leading brands, including Coldwell Banker, Sotheby's International Realty, and The Corcoran Group.

We are committed to diversity and inclusion, and strive to be a top destination for diverse talent. We value diversity, respect backgrounds, cultures, perspectives, and beliefs, and develop our diverse talent base through mentorship programs and partnerships with real estate associations that promote diversity and inclusion.

We are recognized as one of the World's Most Ethical Companies, a Great Place to Work, and a leader in innovation and diversity. We are proud to be a part of the Anywhere Real Estate team and look forward to welcoming a talented and dedicated Regional Support Specialist to our team.