Revenue Operations Director
1 week ago
We are seeking a highly experienced and strategic Senior Director of Revenue Operations to join our team at PitchBook. As a key member of our leadership team, you will be responsible for driving the growth and efficiency of our revenue-generating processes.
Key Responsibilities- Strategic Vision & Strategy: Develop and execute a comprehensive revenue operations strategy that aligns with the company's overall business objectives.
- Strategic Roadmap & Initiatives: Own and drive the revenue operations roadmap, prioritizing initiatives that increase efficiency, productivity, and scalability across business teams.
- Customer-Centric & Product-Oriented Revenue Operations: Foster a customer-centric culture in revenue operations, employing product management methodology to build intuitive enterprise experiences that delight internal users.
- Business Operations Support & Enablement: Establish responsive operations teams that improve business operational processes and enable business teams with training, support, and configuration of enterprise systems.
- Marketing, Sales, Customer Success, Customer Support and Finance Systems Automation: Oversee and align the roadmap, prioritization, and requirements necessary to ensure value delivery of configuration, automation, and integration across sales, marketing, customer success, customer support, and finance enterprise systems.
- Operations Intelligence: Work with executive leadership to identify, prioritize, and manage dashboards, metrics, and KPIs that enable data-driven insights and data-oriented management and tracking of the business.
- Customer Understanding: Deeply understand internal customers' needs and ensure the revenue operations roadmap is focused on driving the most critical and impactful work for those teams.
- Team Leadership: Lead and build the revenue operations team, providing direction, mentorship, and support to ensure operational excellence and alignment with business objectives.
- Cross-functional Collaboration: Collaborate with sales, marketing, customer success, customer support, program management, finance, and enterprise technology teams to streamline processes, optimize workflows, and drive cross-functional alignment.
- Industry Trends and Innovation: Stay abreast of industry trends, emerging technologies, and best practices in revenue operations and revenue management to drive innovation and competitive advantage.
- Culture Building: Support the vision and values of the company through role-modeling and encouraging desired behaviors, fostering a culture of collaboration, accountability, and continuous improvement within the revenue operations team and across the organization.
- Bachelor's degree in business administration, finance, or a related field; MBA or equivalent preferred.
- 5+ years of experience being accountable for company-wide vision, strategy, and roadmap in revenue operations.
- 8+ years of experience in revenue operations, including experience owning systems implementation and automation across at least two of the following departments: marketing, sales, customer success, and finance (or their equivalents).
- Deep understanding of marketing, sales, customer success, and finance processes and pipelines, including the enterprise systems supporting them and the analytics necessary to manage and track their efficacy.
- Strong leadership and management skills, with experience leading and developing high-performing teams in a fast-paced and dynamic environment.
- Strong understanding of product management methodology and experience applying it in practice to understand customers, gather requirements, build and maintain a roadmap, and manage enterprise systems.
- Extensive experience working with program management for cross-functional initiatives and leading/sponsoring programs.
- Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights and recommendations.
- Exceptional communication, collaboration, and influencing skills, with the ability to build relationships and drive alignment across cross-functional teams.
- Highly organized and detail-oriented, with the ability to manage multiple initiatives, projects, and priorities simultaneously.
- Strategic thinker with a results-driven mindset and a passion for driving business growth and innovation.
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