Patient Service Coordinator

7 days ago


Falls Church, Virginia, United States Dental Care Alliance Full time
About the Role

We are seeking a highly skilled Patient Service Representative to join our clinical team at Dental Care Alliance in Falls Church, Virginia. As a key member of our team, you will provide exceptional patient service and satisfaction while operating in a team-based environment.

Key Responsibilities
  • Provide a high level of customer service to patients and visitors, ensuring a positive experience from arrival to departure.
  • Respond to patient inquiries and concerns in a timely and professional manner, adhering to DCA Policies.
  • Answer telephones, schedule appointments, and maintain appointment books to ensure seamless communication and coordination.
  • Register patients, post charges and payments, and follow up on no-shows and appointment cancellations to maintain accurate records.
  • Maintain a clean and friendly waiting area, ensuring a comfortable environment for patients.
Requirements
  • Experience working in a dental, medical, or other healthcare office, preferably with knowledge of insurance plans (HMO/PPO).
  • Exceptional customer service skills, with the ability to communicate effectively with patients and staff.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.


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