Patient Family Liaison

7 days ago

Falls Church, Virginia, United States Chapters Health System Full time

About This Role

The Patient Family Liaison is a vital member of our team at Chapters Health System, responsible for presenting our services to patients, families, and community partners. This role requires a strong ability to communicate effectively and work collaboratively with families to ensure they are connected to the right resources.

Key Responsibilities

  • Receive referrals and appointments for patient and family meetings, and forward them to Care Access Coordinators to enter into our electronic medical record system.
  • Work closely with our admission and sales teams to support patient, family, and referral partner needs.
  • Effectively communicate the benefits of our service lines to patients, families, and partners, explaining our hospice services and philosophy of care and assessing patients and families' goals.
  • Conduct assigned visits as determined by the Care Connect Department, communicating with our nurses regarding patient/family goals of care, anticipated discharge dates, location, and any other factors impacting hospice admission.
  • Follow up with our nurses or social workers regarding discharge plans.
  • Maintain accurate records, including the outcome of patient family meetings, through regular use of our electronic medical record system and assigned reports.
  • Document follow-up plans in collaboration with or as directed by our nurses.
  • Maintain a high level of urgency in responding to customer needs.
  • Establish and maintain professional relationships between Chapters Health System, its hospice affiliates, and community partners, including hospitals, physicians, long-term care facilities, and assisted living facilities.
  • Perform other duties as assigned.

Requirements

  • High school diploma or equivalent required; Associate or Bachelor's degree preferred.
  • Minimum of two (2) years' experience in medical, home health, hospice, social work, or sales.
  • CNA, MA, or LPN certification or other relevant certification preferred.
  • Experience providing information to families and patients.
  • Strong knowledge of the Medicare hospice benefit, including eligibility requirements, levels of care, services provided, and reimbursement of services.
  • Ability to work in a fast-paced environment.
  • Strong communication skills (verbal and written).
  • Ability to learn our company's lines of services.
  • Excellent customer service focus.
  • Detail-oriented.
  • Ability to multitask and prioritize.
  • Ability to present oneself in a professional manner.
  • Ability to manage physical demands and emotional stress of workload.
  • Strong goal/outcome orientation with exceptional time-management skills.
  • Mobile driver with a valid driver's license and automobile insurance per company policy.
  • Reliable transportation to meet schedule.

Competencies

  • Satisfactorily complete competency requirements for this position.

Responsibilities of All Employees

  • Represent the company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all state, federal, and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with company policies, procedures, and standard practices.
  • Observe the company's health, safety, and security practices.
  • Maintain the confidentiality of patients, families, colleagues, and other sensitive situations within the company.
  • Use resources in a fiscally responsible manner.
  • Promote the company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental, and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support company research and educational activities.
  • Share expertise with coworkers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

  • Liaison Engagement Support Officer

    3 months ago

    Falls Church, Virginia, United States Amentum Full time

    Amentum is seeking Liaison Engagement Support for our Client in the Northern Virginia area. This position represents multiple openings. The position level contingent on applicant specific qualifications and experience. Applicants will be evaluated and placed in a level from 1-5 based off their experience and customer feedback after multiple...

  • Nurse Practitioner

    5 days ago

    Falls Church, Virginia, United States Patient First Full time

    Job SummaryAt Patient First, we are seeking a skilled and compassionate Nurse Practitioner (Float) to join our team. As a key member of our healthcare team, you will provide high-quality patient care and support in our ambulatory setting.ResponsibilitiesImplement and adhere to Patient First's policies and procedures to ensure exceptional patient care.Provide...

  • Registered Nurse for Patient Admissions

    2 weeks ago

    Falls Church, Virginia, United States Chapters Health System Full time

    Registered Nurse for Patient Admissions Join a team that is dedicated to making a difference in the lives of patients and their families. At Chapters Health System, we are more than just a workplace; we are a community committed to delivering exceptional healthcare services.Position Overview:The Admissions Registered Nurse (RN) will adhere to established...

  • Social Worker

    4 days ago

    Falls Church, Virginia, United States Chapters Health System Full time

    About the RoleChapters Health System is seeking a highly skilled and compassionate Social Worker to join our team. As a Social Worker, you will play a vital role in providing psychosocial support to patients and their families, empowering them to navigate the healthcare system and make informed decisions about their care.Key ResponsibilitiesConduct thorough...

  • Family Practice Physician Assistant

    2 days ago

    Falls Church, Virginia, United States LocumJobsOnline Full time

    About the PositionA leading healthcare organization in the Washington DC area is seeking an experienced Acute Care Physician Assistant or Nurse Practitioner to join a strong cardiovascular transplant team. The ideal candidate will have a proven track record of providing high-quality patient care and will be comfortable working in a fast-paced, dynamic...

  • RN, Case Manager

    3 days ago

    Falls Church, Virginia, United States Chapters Health System Full time

    About the RoleWe are seeking a highly skilled and compassionate Registered Nurse to join our team as a Case Manager at Chapters Health System. As a key member of our interdisciplinary team, you will play a vital role in providing exceptional patient care and support to individuals and their families.Key ResponsibilitiesConduct thorough nursing assessments...

  • Physician - Family Medicine Specialist

    3 days ago

    Falls Church, Virginia, United States LocumJobsOnline Full time

    About the PositionWe are seeking a skilled Family Practice Medical Doctor to join our team at LocumJobsOnline. This is an excellent opportunity to practice medicine in a dynamic and supportive environment.Key Responsibilities:Provide high-quality primary care to patients with HIV/AIDSDevelop strong relationships with patients and focus on delivering...

  • Hospice Care Coordinator

    7 days ago

    Falls Church, Virginia, United States Chapters Health System Full time

    About UsChapters Health System is a leading provider of hospice and palliative care services. We are committed to delivering exceptional patient care and customer service in our communities.Job SummaryThe Patient Family Liaison is a critical role within our organization, responsible for presenting our services to patients, families, and community partners....

  • Registered Nurse for Hospice Referrals

    1 week ago

    Falls Church, Virginia, United States Goodwin Living Full time

    Join a Leading Workplace in the D.C. RegionGoodwin Living, recognized as a top workplace, is a nonprofit organization dedicated to enhancing the lives of older adults and their caregivers. Our diverse team, representing over 65 countries, creates an inclusive and vibrant culture that values every individual.Position OverviewThe Hospice Referral and Admit RN...

  • Registered Nurse for Hospice Admissions and Referrals

    1 week ago

    Falls Church, Virginia, United States Goodwin Living Full time

    Recognized as a leading workplace in the D.C. area, Goodwin Living is a diverse community of professionals dedicated to providing exceptional care.Our esteemed ranking reflects the voices of our team members who participate in an annual survey. Here are some highlights that contribute to our esteemed recognition:Diversity and Inclusion: Our team comprises...

  • Healthcare Operations Manager

    7 days ago

    Falls Church, Virginia, United States Inova Full time

    Job SummaryInova is seeking a highly skilled and experienced Nurse Supervisor to join our team. As a key member of our healthcare operations team, you will be responsible for delivering high-quality patient care and leading a team of registered nurses to achieve exceptional clinical outcomes.Key ResponsibilitiesConduct daily safety huddles to ensure optimal...

  • Real Estate Purchasing Agent

    2 weeks ago

    Falls Church, Virginia, United States Dutko Ragen Homes and Investments Full time

    Job OverviewWe are seeking a dedicated purchasing agent who is enthusiastic about enhancing the home buying journey. In this role, you will engage with pre-qualified prospects, showcase properties, facilitate negotiations, and ultimately secure the sale of the buyer's ideal residence. Ideal candidates should be motivated, goal-oriented, and committed to...

  • Lead Surgical Technologist

    1 week ago

    Falls Church, Virginia, United States Inova Health System Full time

    Inova Health System is looking for a Lead Surgical Technologist to join our dynamic and high-stakes operating room team. This role will encompass various service lines, including plastics and general surgery. As a premier Level 1 Trauma center in Northern Virginia, our diverse team and complex patient cases provide an exhilarating work environment, offering...

  • Hospice Care Registered Nurse

    2 weeks ago

    Falls Church, Virginia, United States Chapters Health System Full time

    Join the dedicated team at Chapters Health System, where your role transcends traditional nursing. We prioritize exceptional patient care and community service daily. The Hospice Admissions Registered Nurse (RN) will adhere to public health nursing standards, providing and coordinating hospice services for patients and their families in collaboration with an...

  • RN Nights and Weekends PRN

    1 month ago

    Falls Church, Virginia, United States Chapters Health System Full time

    It's inspiring to work with a company where people truly BELIEVE in what they're doing When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our...

  • Nurse Case Manager

    7 days ago

    Falls Church, Virginia, United States Capital Hospice dba Capital Caring Full time

    About the RoleCapital Hospice dba Capital Caring is seeking a highly skilled Registered Nurse Case Manager to join our team. As a key member of our interdisciplinary team, you will provide comprehensive nursing care to our patients and their families, while also coordinating and managing the nursing component of our hospice caseload.ResponsibilitiesConduct...

  • Clinical Care Specialist

    2 weeks ago

    Falls Church, Virginia, United States Inova Full time

    Position Overview:The Inova Clinical Care Specialist:Delivers expert and compassionate clinical practice and care coordination by understanding the needs of patients, families, nursing staff, and the healthcare delivery team. Consistently ensures safe and therapeutic care in a holistic and systematic manner. Recognizes and incorporates individual differences...

  • Travel Nurse RN Specialist

    5 days ago

    Falls Church, Virginia, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN to join their team in a Neonatal Intensive Care setting. As a key member of our healthcare team, you will provide high-quality patient care and support to our patients and their families.Key ResponsibilitiesProvide direct patient care to neonates in a critical care settingDevelop and...

  • Nurse Practitioner II

    7 days ago

    Falls Church, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse II to join our team at the Commonwealth of Virginia. As a Registered Nurse II, you will play a critical role in providing specialized nursing care to patients and administering the delivery of nursing care as a charge nurse.Key ResponsibilitiesDevelop and implement individualized nursing care plans...

  • Traveling Registered Nurse

    1 day ago

    Falls Church, Virginia, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Traveling Registered Nurse - NICU to join their team. As a Travel Nurse - Neonatal Intensive Care, you will be responsible for providing high-quality patient care in a fast-paced NICU environment.Key ResponsibilitiesDeliver exceptional patient care to critically ill newborns and their...