Customer Service Account Coordinator

3 weeks ago


Syracuse, New York, United States Rapid Response Monitoring Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Service Account Coordinator to join our Data Entry Department at Rapid Response Monitoring. As a key member of our team, you will be responsible for providing exceptional customer service, resolving inquiries, and ensuring accurate data entry.

Responsibilities
  • Receive and respond to client inquiries via phone, email, and fax
  • Triage and resolve client issues in a timely and professional manner
  • Input and verify client contract information in our database
  • Implement client account transfers and verify changes
  • Ensure all client account entries adhere to jurisdictional regulations
  • Provide administrative support to team members as needed
Requirements
  • High School diploma required, Associate's or equivalent military experience preferred
  • Attention to detail and ability to stay focused on assigned tasks
  • Basic computer and typing skills
  • Good communication and interpersonal skills
  • Data Entry experience is preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to make a meaningful impact on our customers and communities
About Us

Rapid Response Monitoring is a critical response center dedicated to saving lives and protecting homes and businesses. We are a leader in our industry, and we are committed to providing exceptional customer service and support to our clients.



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