Executive Operations Director of Experiences

3 weeks ago


Rancho Cucamonga, California, United States Punch Bowl Social Full time
About Punch Bowl Social

Punch Bowl Social is an awe-inspiring entertainment destination that embodies the spirit of adventure and limitless possibilities. We live life to the fullest, courageously taking risks and marching to the beat of our own drum. Our team is comprised of like-minded individuals who appreciate the classics but have a fascination for what's new and now.

Job Summary

We are seeking an exceptional Executive Operations Director of Experiences to join our management team. As a key member of our leadership, you will be responsible for creating authentic, custom guest experiences through a high level of attention and service. You will be the face of Punch Bowl Social, hosting our guests and creating memorable experiences that leave a lasting impression.

Key Responsibilities
  • Develop and implement strategies to enhance the overall guest experience, ensuring that every visit is a memorable one
  • Lead by example, demonstrating exceptional customer service skills and a passion for delivering outstanding results
  • Uphold and manage all brand standards, ensuring consistency across all aspects of the business
  • Collaborate with the management team to drive business growth, optimize operations, and improve efficiency
  • Assist in the oversight of 100+ employees, providing coaching, counseling, and employee development to ensure their success
  • Work closely with the finance team to analyze financial reports, identify areas for improvement, and develop strategies to drive revenue growth
  • Utilize data and resources to understand store performance, identifying opportunities for improvement and implementing changes to drive results
Requirements
  • 3+ years' experience in a senior leadership role, preferably in the hospitality or entertainment industry
  • Proven track record of success in driving business growth, improving efficiency, and enhancing the guest experience
  • Experience in financial analysis and reporting, with the ability to interpret data and develop strategic plans
  • Strong leadership and communication skills, with the ability to motivate and inspire a high-performing team
  • Ability to stand and exert fast-paced mobility for periods up to six hours in length, with the stamina to work in a fast-paced environment
  • Must be 21 years old and over
Compensation and Benefits

We offer a competitive salary range of $70,000-$76,000 per year, plus a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan, paid time off, and opportunities for growth and advancement.

About Us

Punch Bowl Social is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional results.



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