Service Excellence Representative
1 week ago
Welcome to Every Word Code, where creativity meets innovation and design is at the forefront of our mission. Our team consists of passionate design professionals and communication experts committed to elevating brands to new heights.
As a Customer Service Representative at Every Word Code, you will serve as the main liaison for our clientele. Your role encompasses managing customer inquiries, swiftly resolving challenges, and enhancing the overall customer journey.
Key Responsibilities:
- Engage with customers through various channels including phone, email, and chat.
- Efficiently address and resolve customer concerns.
- Keep precise records of customer interactions.
- Support the development of customer service strategies.
- Provide comprehensive information regarding products and services.
Skills and Qualifications:
- High school diploma or equivalent; a bachelor's degree is advantageous.
- Excellent communication and analytical skills.
- Familiarity with CRM systems.
- Capability to excel in a dynamic work environment.
Benefits:
- Comprehensive health, dental, and vision coverage.
- Generous paid time off and holiday schedule.
- Retirement savings plan with employer contribution.
- Opportunities for professional growth and development.
- A vibrant and innovative workplace culture.
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