Customer Service Representative

3 days ago


Orlando, Florida, United States Contractor In Charge Full time
About Contractor In Charge

We are a professional services company that specializes in helping small business owners in the home service trades to understand and manage their financials and bookkeeping with the highest standards.

Job Summary

We are seeking a highly organized and efficient Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for our clients.

Responsibilities
  • Answer all incoming calls and provide a sense of calm and empathy to customers
  • Use a company-prepared script to guide customers to the best service solution for their home
  • Conduct service-related follow-up calls to check in on past customers and assess their current needs
  • Take detailed notes from customer calls and enter them into our system
  • Contribute to our company's culture by being upbeat and hard-working
Requirements
  • High School Diploma/GED is required
  • Self-starter, reliable, flexibility with hours
  • High level of accuracy and efficiency
  • Exceptional verbal and written communication skills
  • Courteous, professional manner, strong customer service skills
  • Computer literacy and strong typing skills (30+ WPM), experience with Microsoft Office
  • Excellent multitasking and follow-up skills, with high attention to detail
  • Excellent interpersonal communication skills on a professional and technical level
  • Able to work both independently and as part of a team
  • Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus
What We Offer
  • Competitive salary - starting at $17/hour
  • Medical Benefits - available after 90 days
  • Retirement Savings Plan
  • Vacation Pay
  • Paid training
  • Incentive programs
  • Advancement Opportunities


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