Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at NorthPoint Search Group Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers through various communication channels.
Key Responsibilities:
- Customer Service: Handle inbound and outbound calls, emails, and chats professionally and courteously, providing excellent customer service at all times.
- Issue Resolution: Respond to customer inquiries, issues, and complaints promptly and efficiently, ensuring customer satisfaction.
- Product Knowledge: Maintain a thorough knowledge of our products and services to effectively assist customers.
- Collaboration: Collaborate with other departments to resolve complex customer issues and provide a seamless service experience.
- Performance Metrics: Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and case resolution time.
Requirements:
- Experience: Minimum of 2 years of experience in a call center environment, preferably in customer service or support roles.
- Skills: Proficiency in using Salesforce for customer relationship management (CRM) and case management, excellent verbal and written communication skills, strong problem-solving abilities, and ability to multitask and prioritize tasks effectively.
- Education: High school diploma or equivalent required.
Benefits:
- Competitive Salary: $42,000 - $48,000 annually.
- Comprehensive Benefits: Health, dental, and vision insurance, paid time off (PTO), and holiday pay.
- Professional Development: Ongoing training and professional development opportunities.
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