Customer Service Representative

2 months ago


Orlando, Florida, United States NorthPoint Search Group Inc Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at NorthPoint Search Group Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers through various communication channels.

Key Responsibilities:

  • Customer Service: Handle inbound and outbound calls, emails, and chats professionally and courteously, providing excellent customer service at all times.
  • Issue Resolution: Respond to customer inquiries, issues, and complaints promptly and efficiently, ensuring customer satisfaction.
  • Product Knowledge: Maintain a thorough knowledge of our products and services to effectively assist customers.
  • Collaboration: Collaborate with other departments to resolve complex customer issues and provide a seamless service experience.
  • Performance Metrics: Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and case resolution time.

Requirements:

  • Experience: Minimum of 2 years of experience in a call center environment, preferably in customer service or support roles.
  • Skills: Proficiency in using Salesforce for customer relationship management (CRM) and case management, excellent verbal and written communication skills, strong problem-solving abilities, and ability to multitask and prioritize tasks effectively.
  • Education: High school diploma or equivalent required.

Benefits:

  • Competitive Salary: $42,000 - $48,000 annually.
  • Comprehensive Benefits: Health, dental, and vision insurance, paid time off (PTO), and holiday pay.
  • Professional Development: Ongoing training and professional development opportunities.


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