A1A Service Advocate
4 weeks ago
About the Role:
We are seeking a skilled Healthcare Advocate to join our team at CVS Health. As a Healthcare Advocate, you will play a critical role in delivering exceptional customer service to our members, ensuring their healthcare needs are met with compassion and care.
Key Responsibilities:
- Provide personalized support to members, addressing their concerns and resolving issues in a timely and effective manner.
- Work closely with our clinical teams to ensure members receive the best possible care and support.
- Utilize our proprietary systems to efficiently manage member interactions and resolve issues.
- Develop and maintain strong relationships with members, understanding their unique needs and preferences.
Requirements:
- 6+ months of customer service experience, preferably in a healthcare setting.
- High school diploma or equivalent required.
- Strong written and verbal communication skills, with the ability to effectively communicate with members and internal stakeholders.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands.
What We Offer:
- A competitive salary range of $17.00 - $28.46 per hour.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) retirement savings plan and employee stock purchase plan.
- Opportunities for professional growth and development, with a focus on career advancement and leadership opportunities.
Why Join Us:
At CVS Health, we are committed to delivering exceptional healthcare experiences to our members. As a Healthcare Advocate, you will be part of a dynamic team that is dedicated to making a positive impact on people's lives. If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
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