Senior Health Advocate

2 weeks ago


Columbus, Ohio, United States OPOC Full time
Job Overview

OPOC.us is seeking a highly motivated and compassionate Senior Healthcare Advocate to join our team in Worthington, OH. As a key member of our team, you will work closely with clients and their employees to provide exceptional support and guidance on employee benefits and related matters.

Key Responsibilities
  • Respond to client inquiries and address their unique needs with empathy and professionalism.
  • Maintain accurate and detailed documentation of client interactions and transactions.
  • Collaborate with team members to achieve exceptional outcomes and provide excellent customer service.
  • Communicate effectively with outside providers to resolve situations and obtain necessary information.
  • Develop and maintain strong relationships with clients and their employees to ensure their needs are met.
Requirements
  • Previous experience in client-facing roles, with a proven ability to address escalated situations.
  • Excellent communication and interpersonal skills, with the ability to listen and respond effectively.
  • Strong critical thinking and problem-solving skills, with a commitment to follow through until issues are resolved.
  • Excellent organizational skills, with the ability to document and maintain accurate records.
  • Computer literacy and a working knowledge of office equipment and software.
Benefits

OPOC.us offers a competitive wage and benefits package, including 401K with company matching, medical insurance, dental insurance, vision insurance, company-paid life insurance, 8 paid holidays, and generous paid time off. We also offer TelAssurance, a wellness benefit that provides unlimited telemedicine and a robust Rx program, as well as an onsite gym and health coaching.

About Us

OPOC.us is a national, market-leading organization in the areas of Employee Benefits, Retirement Plan Administration, Risk Management, and Business Success Services. We specialize in delivering FORTUNE 500 One-Point-of-Care solutions for small and mid-sized organizations. Our teams are made up of motivated individuals who work hard to advance their careers and achieve exceptional outcomes for our clients.

We empower our employees to set their sights high and blaze their own trails. Our growth opportunities are designed to take your career to new places, and we offer a supportive and positive work environment that fosters growth and development.



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