Shelter Advocate Role

3 weeks ago


Columbus, Ohio, United States Lutheran Social Service Full time

Job Summary:

The Shelter Advocate will provide support and services to victims of domestic violence and their families. This role will involve greeting volunteers, residents, and prospective residents, providing communication, information, and supplies as needed, and maintaining the overall cleanliness and sanitation of the shelter facility.

Key Responsibilities:

  • Greets all volunteers, residents, and prospective residents
  • Provides communication, information, and supplies to residents as needed
  • Maintains overall cleanliness and sanitation of shelter facility
  • Assigns and supervises resident service work
  • Holds shelter residents accountable for upholding shelter rules and expectations
  • Takes resident attendance, maintains bed count, and ensures shelter capacity
  • Assists in donation receiving and delivery
  • Provides information to clients on CHOICES and other services
  • Facilitates shift report to oncoming shift personnel
  • Escorts volunteers and staff between buildings as needed
  • Assists with shelter laundry services
  • Backs up Admissions Specialists as needed on Crisis Hotline calls

Requirements:

  • High School degree, GED, or equivalent work experience required
  • Experience with victims of domestic violence or individuals with significant trauma histories or other special needs populations preferred
  • Able to communicate appropriately and work with a diverse group of individuals
  • Ability to work a flexible schedule as needed
  • Demonstrated critical thinking, crisis intervention, problem solving and communication skills
  • Dedication to excellent customer service, a commitment to treating clients with dignity & respect
  • Ability to work as part of a team
  • Experience in providing direct services in some segment of the human services field

About Lutheran Social Services:

Lutheran Social Services is a non-profit organization that provides a range of services to individuals and families in need. We are committed to creating a better world by serving people in need.


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