Sales and Customer Service Ambassador
3 weeks ago
The Sales and Front Desk Associate is a key position at Scenthound, focused on selling monthly care club packages while providing exceptional service to every customer. This role requires a strong sales background, excellent communication skills, and the ability to work independently.
The successful candidate will be confident in selling services and products, able to connect with customers, and provide outstanding customer service. They will also be able to learn our products and services to educate dog parents and speak to our values and culture as the basis for our services.
Key Responsibilities:
- Drive membership sales through health and wellness education
- Drive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
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