Eligibility Program Supervisor

2 weeks ago


Marshall, Arkansas, United States Arkansas Government Job Full time

Position Title: Program Eligibility Coordinator II

Overview: The Program Eligibility Coordinator II plays a crucial role in overseeing and managing the operations of eligibility programs within a designated area. This position is governed by relevant state and federal regulations as well as agency policies.

Key Responsibilities:

  • Supervise and lead a team of eligibility program staff, including conducting interviews, recommending hiring decisions, and managing performance evaluations.
  • Provide administrative guidance to staff by setting short and long-term objectives, monitoring project assignments, and ensuring compliance with policies and regulations.
  • Address procedural challenges faced by team members to uphold service quality and directly intervene in complex cases as necessary.
  • Facilitate staff meetings to discuss policy updates, clarify procedures, and resolve operational issues.
  • Maintain accurate records and prepare reports as required.

Qualifications:

The ideal candidate will possess a bachelor’s degree in a relevant field such as psychology, sociology, social work, or public administration, along with three years of experience in human services, including at least one year in a supervisory role.

Skills and Abilities:

  • Strong knowledge of supervisory practices and relevant laws governing client eligibility.
  • Proficient in utilizing integrated computer systems and software for data management and reporting.
  • Ability to effectively plan, organize, and oversee the work of a team.
  • Excellent communication skills, both verbal and written, with the ability to prepare comprehensive reports.

Work Environment: This position requires some travel, the ability to lift up to 20 pounds, and extensive use of computer systems. The Department of Human Services values its employees and offers a supportive work environment.

Commitment to Diversity: The State of Arkansas is dedicated to providing equal employment opportunities to all individuals, ensuring a diverse and inclusive workplace.



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