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Eligibility Program Supervisor
2 months ago
Position Title: Program Eligibility Coordinator II
Overview: The Program Eligibility Coordinator II plays a pivotal role in overseeing and managing the operations of eligibility programs within a designated area. This position is essential for ensuring compliance with both state and federal regulations while facilitating effective service delivery to clients.
Key Responsibilities:
- Supervise and mentor a team of eligibility program staff, including conducting interviews, approving promotions, and managing performance evaluations.
- Provide administrative guidance by establishing program goals and objectives, and ensuring that project assignments align with these targets.
- Monitor program operations to guarantee adherence to compliance standards and timely service provision.
- Address and resolve procedural challenges faced by team members to uphold service quality.
- Conduct regular staff meetings to communicate policy updates and address any operational issues.
- Maintain accurate records and compile necessary reports to support program functions.
- Perform additional duties as required to support departmental objectives.
Qualifications:
The ideal candidate will possess a bachelor's degree in a relevant field such as psychology, sociology, social work, or public administration, along with substantial experience in human services, including supervisory experience.
Skills and Competencies:
- In-depth knowledge of supervisory practices and relevant laws governing client eligibility.
- Strong organizational and planning abilities to effectively manage team operations.
- Proficient in utilizing computer systems and software for data management and reporting.
- Excellent communication skills, both verbal and written, to convey information clearly and effectively.
Work Environment: This position requires some travel and may involve physical activities such as lifting and extended periods of sitting. The role demands a commitment to maintaining high standards of service and supporting the mission of the Arkansas Department of Human Services.
