Customer Service Representative

3 weeks ago


North Bend, Oregon, United States CEDCO: The Mill Casino Hotel & RV Park Full time
Customer Service Representative

At CEDCO: The Mill Casino Hotel & RV Park, we strive to create a welcoming atmosphere for our guests. As a Customer Service Representative, you will play a crucial role in ensuring that our guests receive exceptional service and have a memorable experience.

Key Responsibilities:
  • Provide friendly and professional service to guests, handling registration, room assignments, and check-in/check-out processes.
  • Update guest accounts to accurately reflect recurring and incidental charges.
  • Maintain the neat appearance of the front desk and ensure that all necessary materials are readily available.
  • Resolve guest concerns and complaints in a timely and professional manner.
  • Work closely with the Front Office Supervisor to coordinate VIP arrivals and requests.
  • Utilize the V1 system to extract data for required information and maintain the confidentiality of files, records, and lists.
Requirements:
  • High school graduate or equivalent preferred.
  • Previous hotel-related experience desirable, with a focus on front desk and customer service.
  • Excellent writing and proofreading skills, with the ability to communicate in a professional and poised manner.
  • Computer experience essential, including all Windows applications.
  • Good administrative organization skills, with the ability to work under pressure and meet deadlines.

We are looking for a highly organized and customer-focused individual who can provide exceptional service to our guests. If you have a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.



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