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Patient Liaison Representative
2 months ago
Northwell Health is seeking a skilled Patient Liaison to serve as a liaison between care providers, patients, and families. The ideal candidate will possess excellent interpersonal and communication skills, with the ability to respond in a caring, empathic, and calming way with people.
Key Responsibilities- Maintaining Ongoing Communication
- Make periodic rounds of the hospital to check in with patients and/or families and assess satisfaction and comfort level;
- Assist patients and families by obtaining answers to questions, including non-clinical information on the status and causes of delays;
- Provide directions to other areas of the hospital, such as the cafeteria, public restrooms, and chapel;
- Provide general, public information regarding other hospital services and programs;
- Interpret and communicate the Patient Bill of Rights and other policies and procedures to patients, families, staff, and volunteers.
- Communicating Concerns
- Communicate any concerns needing immediate attention to the appropriate staff person (e.g., Nursing, Security, Access Services, Maintenance, etc.).
- Responding to Comfort Needs
- Respond to some comfort needs for patients as approved by nursing.
- Escorting Families
- Escort families to the patient's exam room, when appropriate.
- Performing Related Duties
- Perform related duties, as required.
- Education
- High School Diploma or equivalent, required.
- Skills
- Outstanding interpersonal and communication skills.
- Ability to respond in a caring, empathic, and calming way with people.
- Comfortable working in a fast-paced setting with seriously ill people.
- Bi-lingual preferred and may be required at the discretion of the department.
The salary range for this position is $21.85-$24.07/hour. Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.
