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Center Operations Manager

1 month ago

Plainview, New York, United States SightMD Full time
Transform Lives with SightMD

SightMD is a rapidly expanding integrated ophthalmic provider group, extending exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut.

With over 127 eye care providers and 60 convenient locations, our commitment to delivering unparalleled services is at the heart of everything we do.

As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

Center Manager Role

As the Center Manager, you will play a vital role in the management of daily office operations to ensure consistency, flow, and achievement of individual and team goals.

You will partner with Regional Operations to ensure continued growth within your assigned office location(s).

You will interface daily with patients, physicians, and office staff, while communicating and coordinating in a clear and professional manner.

Key Responsibilities
  1. Manage financial obligations of the center to meet or exceed budget expectations
  2. Oversee, train, and supervise front desk, surgical, and technical staff operations to ensure compliance with company policies and healthcare ordinances
  3. Assist in the direction of physician and patient activities, acting as a liaison between the front and back office to ensure the highest level of patient satisfaction and overall efficiency of the office
  4. Seek out and identify areas of improvement regularly; research, plan, and develop action plans for immediate implementation
  5. Establish and oversee orientation, training, and career development for all new hires
  6. Manage and enforce the safety and security of the workplace environment, along with legal and regulatory compliance of the office operations
  7. Manage and/or oversee staff and physician scheduling, time, attendance, overtime, and time off requests
  8. Lead, promote, and encourage a healthy and inclusive work environment through regular coaching, teamwork, and positive reinforcement
  9. Coach team members, providing constant support and areas for career development
  10. Evaluate individual performance levels through continuous performance management as directed by the People Services Department; conduct disciplinary action meetings as appropriate
  11. Track and report team development; build and maintain a culture that is consistent with the SightMD core values; adjust training, processes, or staffing as needed to ensure a smooth workflow
  12. Maintain corporate standards within the office to ensure brand consistency and relay any specific issues or needs to corporate as needed
  13. Manage office inventory of medical and office supplies, working closely with procurement to ensure cost and inventory controls are in place
  14. Special projects and other duties as assigned
Requirements
  • High School diploma or equivalent required
  • Minimum 2 years experience working in the medical field and preferably 1+ year experience managing teammates
  • Strong organization and leadership/management skills, along with excellent written and verbal communication skills
  • Solid attention to detail and ability to work well under pressure individually and as part of a team
  • Open availability to work a rotating schedule
  • Advanced computer skills and EMR experience
Preferred Qualifications
  • Bachelor's degree
Work Schedule

Rotating Schedule

Salary Range

$32.00- $35.00/hour to commensurate with experience

Benefits

We aim to take care of our teammates the same way we take care of our patients.

All SightMD employees receive the following benefits:

  • Medical/Dental/Vision Insurance
  • Prescription Drug Coverage
  • Company Paid Term Life Insurance & Long-Term Disability
  • Supplemental Insurance Benefits
  • Employee Assistance Program (EAP)
  • Retirement Plan - 401(k)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Career Development Programs

All benefits are subject to eligibility requirements.

Equal Employment Opportunity Statement

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state, and local laws.