Spa Operations Manager

3 weeks ago

Aragüés del Puerto, Huesca, United States Hand and Stone Massage and Facial Spa Full time
Unlock Your Potential as a Spa Operations Manager

Join our dynamic team at Hand & Stone Massage and Facial Spa Chantilly, located at 13033 Lee Jackson Memorial Hwy Service Rd, Fairfax, VA 22033. We're seeking a highly motivated and experienced Spa Operations Manager to lead our front desk and sales team to excellence. As a key member of our management team, you'll be responsible for driving membership and gift card sales performance, growing the business, and providing world-class experiences for our valued members and guests.

The ideal candidate will have 1-3 years of leadership experience, a passion for driving performance, and a strong team player mentality. Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration. We're looking for someone interested in a long-term role with tremendous opportunity for professional growth and development.

Key Responsibilities:

  • Provide exceptional customer service and experiences to all guests and members
  • Maintain personal sales performance, meeting or exceeding expectations
  • Oversee and manage daily operations of the front desk
  • Assist in the recruiting, hiring, onboarding, and training process
  • Train, monitor, and coach performance
  • Membership education and sales - including sales goals and incentives
  • Passionately promote products and services
  • Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.

Requirements:

  • Passion for communicating with people and providing excellent service
  • Capability to work flexible hours including nights, weekends, and some holidays
  • Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
  • Excellent verbal and written communication skills
  • A fast learner, with a positive attitude
  • Comfortable in a fast-paced, high-volume environment
  • Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
  • A strong team player with the ability to work independently under minimal supervision
  • Exceptional organizational skills, including attention to detail and multitasking
  • Critical thinking skills, including customer conflict resolution

Compensation Package:

  • Base Salary: Enjoy a competitive hourly rate ranging from $16-$18, tailored to reflect your experience and skills.
  • Bonus: You'll have the opportunity to earn monthly performance bonuses, with the average bonus ranging from $300 to $400 per month, based on individual and team achievements.
  • Commission: Benefit from our uncapped commission structure, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $1-$2 per hour in commission.

Total Average Earnings: With our competitive base rate, lucrative bonuses, and uncapped commission structure, our Spa Operations Managers typically earn an average total annual compensation ranging from $35,000 to $44,000, depending on individual performance.

About Us: FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. Our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We're in the people business, and our people come first.

Apply Now: Don't miss the opportunity to join our dynamic team and unlock your potential as a Spa Operations Manager. We look forward to meeting you

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