Spa Operations Manager
5 days ago
Join our dynamic team at Hand & Stone Massage and Facial Spa Chantilly, located at 13033 Lee Jackson Memorial Hwy Service Rd, Fairfax, VA 22033. We're seeking a highly motivated and experienced Spa Operations Manager to lead our front desk and sales team to excellence. As a key member of our management team, you'll be responsible for driving membership and gift card sales performance, growing the business, and providing world-class experiences for our valued members and guests.
The ideal candidate will have 1-3 years of leadership experience, a passion for driving performance, and a strong team player mentality. Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration. We're looking for someone interested in a long-term role with tremendous opportunity for professional growth and development.
Key Responsibilities:
- Provide exceptional customer service and experiences to all guests and members
- Maintain personal sales performance, meeting or exceeding expectations
- Oversee and manage daily operations of the front desk
- Assist in the recruiting, hiring, onboarding, and training process
- Train, monitor, and coach performance
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.
Requirements:
- Passion for communicating with people and providing excellent service
- Capability to work flexible hours including nights, weekends, and some holidays
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude
- Comfortable in a fast-paced, high-volume environment
- Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Exceptional organizational skills, including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
Compensation Package:
- Base Salary: Enjoy a competitive hourly rate ranging from $16-$18, tailored to reflect your experience and skills.
- Bonus: You'll have the opportunity to earn monthly performance bonuses, with the average bonus ranging from $300 to $400 per month, based on individual and team achievements.
- Commission: Benefit from our uncapped commission structure, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $1-$2 per hour in commission.
Total Average Earnings: With our competitive base rate, lucrative bonuses, and uncapped commission structure, our Spa Operations Managers typically earn an average total annual compensation ranging from $35,000 to $44,000, depending on individual performance.
About Us: FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. Our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We're in the people business, and our people come first.
Apply Now: Don't miss the opportunity to join our dynamic team and unlock your potential as a Spa Operations Manager. We look forward to meeting you
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