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Guest Service Representative

1 month ago

Park City, Utah, United States Hilton Hotels Corporation Full time
Job Summary

As a Guest Service Agent at Hilton Hotels Corporation, you will be responsible for providing exceptional customer service to our guests. This role requires a strong knowledge of hotel operations and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Greet guests and complete the registration process in a friendly and efficient manner.
  • Assist guests with check-out and respond to their inquiries and requests in a timely and professional manner.
  • Demonstrate a thorough knowledge of hotel information, including room types, amenities, and services.
  • Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
  • Respond to guest complaints and resolve issues in a fair and courteous manner.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work effectively in a team environment.
  • Strong communication and problem-solving skills.