Customer Service Switchboard Representative
3 weeks ago
Welcome to Montage International, where we live by the mantra of doing what you love. Our company culture is all about embracing passion and creativity, and we're seeking a motivated individual to join our team as a Customer Service Switchboard Representative.
As the heartbeat of our hotel, the PBX Operator plays a vital role in processing all incoming and outgoing communications. We're looking for someone with excellent customer service skills, who can handle multiple calls per minute and provide prompt, courteous service to our guests.
Key responsibilities include:
- Answering and processing incoming/outgoing guest and in-house calls
- Providing switchboard services, including message taking and forwarding
- Answering basic inquiries for guests in a courteous and efficient manner
- Remaining aware of daily events, restaurant, entertainment, and special events in the local area
- Ensuring wake up calls are properly monitored and placed within hotel policies and standards
With a high school diploma or equivalent required, previous communications or switchboard experience is preferred. The ideal candidate will have clear and effective verbal and written communication skills, be able to multi-task, and have basic knowledge of computers and computer-aided research.
As a valued member of our team, you'll enjoy a competitive salary of around $35,000 - $45,000 per year, depending on location and experience. We also offer a range of benefits, including health insurance, paid time off, and opportunities for professional growth and development.
At Montage International, we're committed to creating a positive and inclusive work environment. We welcome applicants with disabilities and provide reasonable accommodations as needed. If you're passionate about delivering exceptional customer service and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity.
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