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Sleep Experience Manager

3 weeks ago

Brooklyn, New York, United States Mattress Firm Full time
Unlock Your Potential at Mattress Firm

About Us: At Mattress Firm, we're more than just a mattress company. We're dedicated to helping people sleep well to live well. With over 30 years of experience and a team of over 6,000 Sleep Experts, we've helped millions of people get better sleep.

Our Mission: Our purpose is simple: to provide our customers with the best possible sleep experience. And we need your help

Job Summary: As a Sleep Experience Manager, you'll be responsible for elevating and enhancing the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. You'll execute Mattress Firm selling programs and support a seamless omni-channel experience to create a compelling and engaging environment that puts the customer at the center.

Key Responsibilities:

  • Serve as a lead in resolving customer-related issues and escalating when necessary
  • Assist Senior Store Manager with training of store associates
  • Promote a culture of coaching by providing insights as to how team members can improve the customer experience they provide and increase their selling aptitude
  • Achieve or exceed store financial targets through effective execution and customer service at the store level
  • Ensure store execution of product merchandising, marketing, and POP standards
  • Follow Mattress Firm procedures for product transfers to ensure proper documentation of inventory

What We Offer:

  • An estimated salary range of $70,000-$90,000 per year
  • Excellent career growth opportunities through on-the-job training and development programs
  • 401(k) with employer matching
  • Mental health and life resources
  • Medical, dental, prescription, and vision plans
  • Get paid on-demand
  • Base pay or uncapped commission
  • Employee discounts on Mattress Firm sleep products and accessories

We Value Diversity: Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.