Director of Crowd Management and Guest Experience
3 weeks ago
**About the Role:**
We are seeking a seasoned leader to join our team as Director of Crowd Management and Guest Experience at ASM Global.
The ideal candidate will have extensive experience in customer service, leadership, and event planning. They will be responsible for enforcing a vibrant customer-focused culture, managing large crowds, and ensuring guest satisfaction in a dynamic environment.
Key Responsibilities:
- Crowd Management: Develop and implement strategies to manage crowds effectively, ensuring a safe and enjoyable experience for all guests.
- Guest Services Leadership: Train and direct Guest Services staff in managing crowds, enforcing arena rules, and providing exceptional customer service.
- Departmental Oversight: Support the Director in managing the Guest Services Department, overseeing employee issues, and managing departmental budget and business plan.
- Operational Execution: Assist in executing operational meetings and support the execution of strategic plans.
Requirements:
- A minimum of 5 years of customer service experience in a sports/live entertainment facility.
- Leadership experience with a minimum of 6 years, including 4 years of leading managers.
- Experience in event planning, event execution, and employee training programs.
Competencies:
- Extraordinary leadership skills and conflict resolution abilities.
- Ability to motivate, counsel, and execute solutions for personnel problems.
- Dynamic communicator and cross-organizational collaborator.
Physical Requirements:
- Ability to stand/walk for extended periods and lift 30 lbs.
Estimated Salary Range: $80,000 - $110,000 per annum, commensurate with experience.
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