Service Technician
5 days ago
Job Summary:
At DistributionNOW, we're seeking a skilled Service Technician to join our team. As a key member of our operations, you'll play a vital role in delivering exceptional customer service and ensuring the smooth operation of our equipment.
Key Responsibilities:
- Provide top-notch service and support to customers during field visits or dispatches.
- Tie workflow to schedule to ensure efficient operations.
- Manage all on-site installation, repair, maintenance, and test tasks with precision.
- Diagnose errors or technical problems and determine effective solutions on equipment.
- Produce timely and detailed service reports to keep stakeholders informed.
- Document processes to ensure seamless knowledge transfer.
- Operate vehicles safely and utilize field automation systems to enhance productivity.
- Follow all company field procedures and protocols to maintain high standards.
- Collaborate with the technical team and share information across the organization to drive success.
- Understand customer requirements and provide tailored recommendations within your capabilities.
- BUILD POSITIVE RELATIONSHIPS WITH CUSTOMERS.
Requirements:
- High School diploma or equivalent in work experience.
- Excellent interpersonal skills, proficient in oral and written communications.
- Assembly experience preferred.
- Basic reading skills, with the ability to follow directions.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Ability to perform work accurately and thoroughly.
- Ability to use thinking and reasoning to solve problems and generate new ideas.
- Ability to work flexible shifts and adapt to changing work schedules.
- Familiarity with mobile tools and applications.
What We Offer:
- Competitive salary + bonus.
- 401(k)/Retirement savings.
- Comprehensive benefits (medical, dental, vision, life, and disability coverage).
- Career growth opportunities.
- Friendly work environment.
- Paid vacation/holidays.
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