Mortuary Service Representative

5 days ago


Whittier, California, United States Service Corporation International Full time
Job Summary:
We are seeking a Mortuary Service Representative to provide exceptional customer service, handle sensitive calls, and perform administrative tasks. This role is responsible for ensuring the timely completion of death certificates and other documents.

About the Role:
This position requires prior experience in a business environment, preferably in the mortuary or cemetery industry. A high school diploma or equivalent is required, along with excellent telephone etiquette and ability to handle callers respectfully even during high call volumes. The ideal candidate should be able to multitask successfully, possess a friendly and approachable manner, and have problem-solving skills.

Responsibilities:
* Take first calls from emotionally distraught customers with professionalism and compassion.* Handle calls calmly and respectfully, from troubled or dissatisfied customers.* Be proactive and timely in service for all internal and external customers.* Mailing out certified copies of death certificates accurately and efficiently.* Stay updated on changes from Coroner's offices, state and county health departments, hospitals, and the death care industry.* Participate in training and skills development opportunities to improve competency and customer service.* Ensure compliance with state and federal laws and established company rules and regulations.* Act on customer complaints to provide a satisfactory resolution.* Work according to safety standards set by the company, and by state and federal agencies. Report unsafe conditions to management.

Requirements:
* Prior experience in a business environment (knowledge of Mortuary and/or Cemetery preferred)* High School Diploma, or GED* Excellent telephone etiquette* Ability to handle callers respectfully, when call volume is high* Ability to multitask successfully* Friendly, warm, and approachable manner either in-person or over the phone* Ability to problem solve and suggest solutions* Have a valid CA Driver's License and clean record* Keyboard at 40 wpm

Compensation and Benefits:
$20-$24.50 per hour, depending on skills, experience, and location. Medical, Dental, Vision, Flexible Spending Accounts, Health Savings Account, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan, Employee Assistance Program.

  • Whittier, California, United States Service Corporation International Full time

    About UsWe're a leading provider of funeral, burial and cremation services, dedicated to helping families celebrate the lives of their loved ones. Our team is passionate about delivering exceptional service and support to those who need it most.Job SummaryWe're seeking a highly skilled and compassionate Mortuary Office Specialist to join our team in...


  • Whittier, California, United States Service Corporation International Full time

    About the Role:As a Mortuary Office Specialist, you will play a critical role in delivering exceptional customer experiences while ensuring seamless operational processes. Your primary responsibilities will include taking phone calls, dispatching removal teams, and managing documentation.What We Offer:A competitive salary of $22.50 per hour, commensurate...


  • Whittier, California, United States Service Corporation International Full time

    About Our CompanyOur associates at Service Corporation International celebrate lives, and we celebrate our associates. As a leading provider of death care services, we strive to provide exceptional experiences for our customers and their families.Job OverviewThis is an exciting opportunity to join our team as a Mortuary Office Specialist in Whittier, CA. In...


  • Whittier, California, United States Service Corporation International Full time

    Job Overview:We are seeking an experienced Mortuary Office Specialist to join our team at Service Corporation International. As a key member of our operations team, you will provide exceptional customer service, handle phone calls, and perform various administrative tasks.Responsibilities:Customer Service: Respond to phone calls from customers, dispatch...


  • Whittier, California, United States MSCCN Full time

    Funeral Services SpecialistJoin our team as a Funeral Services Specialist at Rose Hills and play a vital role in supporting families during their most challenging times. You will work closely with funeral directors, coroner's offices, and other stakeholders to ensure smooth operations.Responsibilities:Take first calls from customers, obtain doctor's...


  • Whittier, California, United States MSCCN Full time

    About the PositionMSCCN is seeking a highly skilled Mortuary Office Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, dispatching removal teams, and ensuring the completion and distribution of Death Certificates.Key Responsibilities- Provide exceptional customer service to customers over the phone-...


  • Whittier, California, United States MSCCN Full time

    About the JobWe are seeking a highly skilled Mortuary Office Specialist to join our team at MSCCN. As a key member of our removal team, you will be responsible for providing exceptional customer service, dispatching removal teams, and ensuring the completion and distribution of Death Certificates.Key Responsibilities- Provide professional and compassionate...


  • Whittier, California, United States MSCCN Full time

    Death Care Support AssociateWe are seeking a Death Care Support Associate to join our team at Rose Hills. In this role, you will provide critical support to our funeral directors, coordinate with external stakeholders, and ensure that all documentation is accurate and up-to-date.Responsibilities:Dispatch removal teams, ensure completion and distribution of...


  • Whittier, California, United States El Pollo Loco Full time

    **Job Title:** Customer Service Representative**Company Overview:** El Pollo Loco is a fast-food restaurant chain that values customer satisfaction and employee growth. As a member of our team, you'll be part of a dynamic environment where we strive to deliver exceptional service and quality food.**Salary:** $15-$18 per hour, depending on experience and...


  • Whittier, California, United States Vallarta Supermarkets, Inc. Full time

    Vallarta Supermarkets, Inc. is seeking a Customer Service Representative to join our team.As a key member of our retail store staff, this individual will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for all customers.The ideal candidate will have excellent communication skills, be able to work in a...


  • Whittier, California, United States DDS DISCOUNTS Full time

    Role SummaryWe are looking for a skilled Customer Service Representative to provide exceptional customer experiences and maintain a secure store environment.Job Description:In this role, you will be responsible for:Understanding and practicing safety protocols to ensure a safe working environment.Maintaining a high level of awareness on the sales floor to...


  • Whittier, California, United States Wingstop Full time

    Job OverviewAs a Guest Service Team Member at Wingstop, you will be responsible for delivering exceptional customer service by interacting with guests, taking orders, and providing a positive experience. This role is perfect for individuals who enjoy working in a fast-paced environment and are passionate about providing world-class service.Salary...


  • Whittier, California, United States Michaels Stores, Inc. Full time

    OverviewMichaels Stores, Inc. is a leading arts and crafts retailer that provides high-quality products and services to its customers. As a PT Service Team Member, you will play a crucial role in delivering exceptional customer experiences.


  • Whittier, California, United States Marshalls Full time

    About Us: Marshalls is a leading retailer that offers a wide range of products to our customers. Our employees are passionate about delivering exceptional customer experiences and driving business results.">Job Description: As a Sales Associate, you will be responsible for supporting sales activities, providing excellent customer service, and maintaining a...


  • Whittier, California, United States The Kroger Company Full time

    About the RoleAs a Clerk at The Kroger Company, you will be an integral part of our retail team. Your primary responsibility will be to provide exceptional customer service and support in maintaining the store's inventory levels.Salary InformationThe estimated annual salary for this position is $35,000-$45,000 depending on location and experience. This...


  • Whittier, California, United States Hattori Hanzo Shears Full time

    Unlock Your Earning Potential as a Business Development RepresentativeAt Hattori Hanzo Shears, we're on a mission to find talented sales professionals who can drive growth and success in the haircare industry. As a Business Development Representative, you'll play a critical role in building relationships with top hairstylists and barbers across the US.About...


  • Whittier, California, United States Tillys Full time

    We are looking for a Customer Engagement Representative to join our team at Tillys. As a Seasonal Sales Associate, you will play a critical role in driving sales growth and delivering an exceptional customer experience.Responsibilities include:Selling products and meeting sales targetsProviding excellent customer service and resolving issues promptlyThe...


  • Whittier, California, United States Skechers U.S.A. Full time

    Skechers U.S.A. is seeking a motivated and enthusiastic Sales Floor Associate to join our team! As a key member of our retail staff, you will be responsible for delivering exceptional customer service and ensuring that our stores meet the highest standards of presentation and visual appeal.About the Role:This is an exciting opportunity to work in a dynamic...


  • Whittier, California, United States The Kroger Company Full time

    About the Role:A successful Cashier at The Kroger Company will be responsible for managing customer transactions and maintaining a clean and organized workspace. This involves using the Point of Sale system to process sales, handling customer complaints, and maintaining accurate records.Key Responsibilities:- Process customer transactions accurately and...


  • Whittier, California, United States Marshalls Full time

    At Marshalls, we're committed to providing our customers with an exceptional shopping experience. As a Sales Associate, you'll play a critical role in achieving this goal by delivering top-notch customer service, managing cash handling responsibilities, and maintaining a clean and safe store environment. If you're a motivated and organized individual who is...