Mortuary Service Representative
5 days ago
We are seeking a Mortuary Service Representative to provide exceptional customer service, handle sensitive calls, and perform administrative tasks. This role is responsible for ensuring the timely completion of death certificates and other documents.
About the Role:
This position requires prior experience in a business environment, preferably in the mortuary or cemetery industry. A high school diploma or equivalent is required, along with excellent telephone etiquette and ability to handle callers respectfully even during high call volumes. The ideal candidate should be able to multitask successfully, possess a friendly and approachable manner, and have problem-solving skills.
Responsibilities:
* Take first calls from emotionally distraught customers with professionalism and compassion.* Handle calls calmly and respectfully, from troubled or dissatisfied customers.* Be proactive and timely in service for all internal and external customers.* Mailing out certified copies of death certificates accurately and efficiently.* Stay updated on changes from Coroner's offices, state and county health departments, hospitals, and the death care industry.* Participate in training and skills development opportunities to improve competency and customer service.* Ensure compliance with state and federal laws and established company rules and regulations.* Act on customer complaints to provide a satisfactory resolution.* Work according to safety standards set by the company, and by state and federal agencies. Report unsafe conditions to management.
Requirements:
* Prior experience in a business environment (knowledge of Mortuary and/or Cemetery preferred)* High School Diploma, or GED* Excellent telephone etiquette* Ability to handle callers respectfully, when call volume is high* Ability to multitask successfully* Friendly, warm, and approachable manner either in-person or over the phone* Ability to problem solve and suggest solutions* Have a valid CA Driver's License and clean record* Keyboard at 40 wpm
Compensation and Benefits:
$20-$24.50 per hour, depending on skills, experience, and location. Medical, Dental, Vision, Flexible Spending Accounts, Health Savings Account, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan, Employee Assistance Program.
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