Funeral Services Specialist

6 days ago


Whittier, California, United States MSCCN Full time
Funeral Services Specialist

Join our team as a Funeral Services Specialist at Rose Hills and play a vital role in supporting families during their most challenging times. You will work closely with funeral directors, coroner's offices, and other stakeholders to ensure smooth operations.

Responsibilities:
  • Take first calls from customers, obtain doctor's information, embalming permission, and removal/releases to complete the first call process.
  • Handle calls calmly and respectfully from troubled or dissatisfied customers who may not act rationally.
  • Participate in training and skills development opportunities to improve competency and customer service.
Requirements:
  • Experience in a business environment, preferably in mortuary and/or cemetery services.
  • High School Diploma or GED required.
  • Strong communication and problem-solving skills, ability to work effectively in a fast-paced environment.


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